more work

I had a 3HOUR training class this morning. In addition to the other work I juggle, as of Tuesday, I will be fielding calls from executives in the company. The training we had this morning was going over the computer systems and the hats that we will wear to do the work needed. Now I (in theory) am an agent for all business segments, all lines of business, a sales person, service and underwriter, oh yeah and I will be asked to bend the rules on occasion. Never mind that I don't really know what I am doing for some items. This will be fun, too bad this does not come with a raise LOL!